About Shipping & Handling

For standard shipping & handling, allow 2-14 business days for processing and shipping of your order, Plus:

USPS Standard Shipping Rates

$0-39.99 8.00

40.00-59.99 10.00

60.00-79.99 12.00

80.00-100.00 14.00

101.00-249.00 16.00

250.00 and up 18.00

Express Shipping & Handling $35.00

No International Shipping No shipments to Alaska and Hawaii

** For heavy items or large orders, additional shipping charges may apply. Customers will be notified of additional charges in excess of $10 by email prior to order completion and billing.

Discreet Shipping

We recognize that most of our customers want to maintain their privacy when ordering adult toys. For that reason all orders are shipped discreetly in either plain brown or white boxes. The return address will say "SP Package", which is our discreet name.

Secure Checkout

To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology. The SSL technology works by sending all of your personal information, including credit card, password, name and address to us in an encrypted code. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.

Customer Privacy

We consider all customer information private and confidential. We never share customer information with anyone for any reason. We do not sell or distribute email or mailing lists, and we do not send unsolicited mail or email. If you would like more information about how we ensure your privacy please read our Privacy Policy.

Return and Exchange Policy

Due to public health regulations we cannot accept any returns unless they are: 1. Mechanically Defective. 2. Unopened – a 25% restocking charge will be assessed for any return that is not mechanically defective. 3. No refund will be issued for any product if it is not returned within 30 days of the original order date. 4. No refunds will be issued for any DVDs. DVDs will only be replaced if they are defective. 5. No refunds will be issued for Glass Sex Toys due to the fact that they are custom pieces. * All returned products must have a return authorization. ** We reserve the right to refuse any exchanges or returns at our discretion.

How To Obtain An Return Authorization 1. Email us here (info@adultsecretpleasures.com) with the following information to start the Process. 2. Email must contain order number, date of purchase, reason for returning and the name as shown on the billing receipt. Upon receipt of this information an authorization will be promptly emailed. 3. Once a decision has been reached to issue any credits, your credit card or any other form of payment will be credited. 4. Any credits to be issued will take place within 14 days of receipt of the returned product. * We reserve the right to determine whether a product is returnable.

Shipping Restrictions

Certain states have restrictions on possession of adult products. You are responsible to find out any local laws that this restriction applies to. Please check local laws for such restrictions.

Backorders

We try our hardest to ship backordered items as soon as possible but our suppliers do not give us an arrival date. Backordered items will be charged unless we receive notice of cancellation of that item. We will credit any credits due upon receipt of cancellation email. You are free to cancel backordered items by sending an email with your order number. You will receive an email prior to shipment containing its tracking number.

Cancellations

All cancellations MUST be requested within 24 hours of original date and time of order. All cancellations done after this allowed time frame will be subject to a 25% restocking fee.